Capital Sky recommends that employees discuss any concerns promptly. It is recognised that this is often the best way to resolve matters swiftly, effectively, and without the need for formality.
Where possible, Capital Sky encourages employees to settle minor, day-to-day, work-related issues informally. This can be done via the Project Manager. If the issue concerns the Project Manager, it can be raised with their manager.
Our Procedure
Our formal grievance procedure allows you to express a complaint or raise a matter of concern. It provides an opportunity for us to consider issues you cannot resolve informally. You can also use it where you believe an informal approach would be inappropriate. The procedure is available at any time, and we always aim to deal with issues fairly and consistently.
If you wish to have a grievance formally investigated, please submit it to us in writing. Provide full details of the matter and indicate the solution you are seeking. This should normally be addressed to your Line Manager, who will arrange a meeting to discuss and consider it. If the grievance concerns your Manager, address it to their Manager. Following the meeting, we will confirm the outcome in writing.
Appeal
If you feel that a matter has not been satisfactorily resolved, you may appeal in writing. This must be done within five days of receiving the written outcome from the meeting. Appeals will be heard, wherever possible, by a more senior representative of management who has had no prior involvement in the matter. The outcome of the appeal is final.
Representation
A work colleague of your choice or a Trade Union representative may accompany you at grievance hearings or appeals. Union representatives must be certificated by their Union to act as a worker’s companion. We will give suitable notice of meetings and will consider one adjournment if the date or time is inconvenient for your representative.